FREQUENTLY ASKED QUESTIONS
What is Drip or Pour Over Coffee?
Well, the name says it all. It's hot water ‘poured over’ ground
coffee through a filter. This method of extraction, which continuously infuses
fresh water into the coffee grounds, is not just efficient; it makes sure you
get a cup of coffee that’s sophisticated and consistent every single time.
You’re sold, aren’t you?
How do I brew my Koonoo coffee?
We were expecting this one! Here’s our ‘How to Brew’ Guide
which will guide you to your perfect pour in just 1, 2, 3, 4,
What exactly is specialty coffee?
Specialty coffee, simply put, is special. Literally speaking, it's the
term referred to coffee that’s scored over 80 points on a 100 point scale by
the SCA (Specialty Coffee Association).
But now that we’ve got the technicalities out of the way, what we can tell you
is that specialty coffee checks all the boxes when it comes to every single
coffee bean: from quality, consistency, and transparency to sourcing, roasting
What it means for you? Expect to sip on a cuppa that’s practically perfect.
Yes, it most definitely deserves a drumroll!
Are flavors and cupping notes the same thing?
Oh, they most definitely are not. While flavored coffees refer to coffee
beans that are intentionally coated in flavor oils, cupping notes are ‘subtle’
tasting notes like hints of chocolate, citrus or nuts, that are already
naturally present within the coffee. So, while flavors are add-ons and often
mask the taste of coffee, cupping notes, on the other hand, elevate the taste
of your coffee.
Now you know never to confuse chocolate-flavored coffee with coffee that has
notes of chocolate. Easy, right?
Does your coffee have any additives or preservatives?
Trust us when we say that our coffee is clean. We only use specialty
coffee beans that are 100% natural without any preservatives. Go on, have a sip. You’ll be able to tell for yourself.
Where is your coffee sourced from?
All our coffee is proudly sourced from Latam and Africa. Two
continents that are largely responsible for putting the bean on the world map.
Which is your strongest coffee?
Look out, it's in the name! Still guessing? It’s the Koonooo Bold.
Do you sell decaf coffee?
Not just yet, but it’s on its way! We’re working hard to bring you a
(decaf) brew that’s perfect for you.
ORDERS & SHIPPING
Where can I buy your coffee?
How do I know which coffee is right for me?
We’ve done our homework so all you have to do is simply sip. Take our coffee quiz, and let us lead you to a brew that’s right for you.
What shipping methods are available?
Next-day delivery via courier. Because we know the sooner your brew reaches you, the better it is. For everybody.
Do you offer international shipping?
Not for now, but we’re working on it. After all, we’d like to get Koonoo in the hands of coffee enthusiasts, spread far and wide.
What payment methods are available?
We accept all major credit cards and offer the option of Cash on Delivery (COD) as well! *cheers*
How do I track my order?
Once your Koonoo brews have been shipped, you will receive a tracking link along with your order confirmation. Simply click on it and save yourself the suspense.
How do I change or cancel my order?
The Koonoo crew is quick on their feet so unfortunately we won’t be able to make any changes to your order once it has been shipped. Due to the nature of the product, NO Exchange or Return is allowed on all set of products listed on the website.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7-10 working days for the refund transfer to be completed.
What if I am not happy or satisfied with my order?
Your feedback is our fuel. So if something’s wrong, please reach out to us at email@example.com and we will, rest assured, find a way to fix it.
Can I add a gift message to my order?
We’ll be happy to pass on your message to a loved one. Simply drop us an email at firstname.lastname@example.org with your order number and message and we’ll make sure to include a note at the time of dispatch.
Do you offer wholesale?
Yes, yes, yes. Please email us at email@example.com and we’ll be happy to have a conversation.
Can we serve Koonoo Coffee at our business / office / cafe?
Absolutely! Write to us at firstname.lastname@example.org and someone from our team will get in touch with you.
ACCOUNTS & SUBSCRIPTION(Coming Soon)
How do I create or log in to my account?
It’s as quick as a blink. Log in here or if you’re new to Koonoo, start by creating your account here
How do I subscribe and what are my options?
Koonoo on the daily does sound like a good plan. Check out our Subscription options here.
Can I cancel my subscription at any time?
Yes, we’re all about being flexible to your needs. Manage your Subscription here.
Can I skip or pause my subscription at any time?
Indeed you can. We know life can be unpredictable at times, so manage your Subscription here.
How do I change my subscription frequency or quantity?
It’s easy. Head to our Subscriptions page and make all the modifications you’d like.
Can I change my current coffee subscription and try something new?
Of Course you can. What’s life without adventure right? Click here.
Can I change my subscription coffee size?
Go big or go home? Change it here.
How do I add items to my next subscription order?
We’re so glad you asked. Simply add it on our Subscriptions page.
How do I update my subscription billing or shipping information?
Update as and when needed here.
Can I gift a subscription?
Koonoo does make for the perfect gift. Gift a Subscription here.